Crisis Lines

//Crisis Lines
Crisis Lines 2017-11-20T23:42:17+00:00
When you are in a crisis and Rhonda is not available please call the Crisis Line or proceed to the nearest hospital emergency room. If you are thinking of harming yourself or others it is imperative that you do this.

The Crisis Line: 1-844-437-3247

The Crisis Line links callers with the Mobile Crisis Team.  This Team operates 24 hours a day, 365 days of the year throughout Waterloo Region offering prevention, assessment, intervention and resolution for urgent mental health and psychosocial crisis situations.

Team members provide persons in crisis with access to a range of support options and linkages. Staff work from a least intrusive to most intrusive approach when connecting a person with support options, with a focus on stabilizing crisis situations as quickly as possible and assisting the person to regain control over the situation within the person’s own environment.

Canadian Mental Health Association Grand River Branch Website:

The following contact information can be very helpful for various crisis situations:


Phone Number: 911 (Police, Fire, Ambulance 24-hour)

The Distress Centre:

Crisis Phone Number: 519-745-1166
Youth Crisis Phone Number:  519-745-9909

Information: The Distress Centre provides confidential listening and support, crisis response and intervention for people who need immediate communication with a caring person

Family Violence Project of Waterloo Region:

Phone Number: 519-743-6333
Address: 40 Queen Street West, Waterloo
Email Address:

Child and Adolescent Mobile Crisis Team:

Phone Number: 519-744-1813 or 1-866-366-4566

Information: Offers stabilization to children and youth in crisis using an outreach approach. Rapid response suited to individual needs.  Those under the age of 16 will be assisted to connect with kidsLINK/Lutherwood.

Kids Help Line:

Phone Number: 1-800-668-6868

Information: Offers free and anonymous 24-hour support.

Grand River Hospital Crisis Clinic:

Phone Number: 519-744-1813  (24 hours)

Sexual Assault Domestic Violence Treatment Centre:

Cambridge Memorial Hospital Phone Number: 519-621-2330
St. Mary’s General Hospital Phone Number: 519-749-6994

Information: Provides 24-hour medical assistance, crisis intervention and assessment. Located at Cambridge Memorial Hospital or St Mary’s General Hospital in Kitchener.

Kitchener-Waterloo Sexual Assault Support Centre:

Phone Number: 519-741-8633 (24 hour crisis and support line)
E-mail Address:

Information: Provides counselling and support throughout medical procedures, police investigation or court proceedings. All services are free and confidential.

Anselma House:

Phone Number: 519-742-5894 (24 hour crisis line)
Email Address:

Information: Located in Kitchener-Waterloo, they provide safe shelter and services for women who have experienced abuse who are over the age of 16, as well as their children. Email –

Mary’s Place, Y.W.C.A.:

Phone Number: 519-744-0120 (24 hour)
E-mail Address:

Information: Located in Kitchener-Waterloo, they provide shelter and services for women and children.

Haven House:

Phone Number: 519-653-2422 (24 hour)
Email Address:

Information: Located in Cambridge, they provide safe shelter and services for victims of family violence.

Family and Children Services:

Cambridge Phone Number: 519-623-6970
Kitchener-Waterloo Phone Number: 519-576-0540

Information: Provide programming and interventions for families with children in need of protection.